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PRIVACY POLICY
At Cutting Edge Products we value your
privacy. In over thirteen years in business we have never shared,
sold, or disclosed in any way the information given to us by our
customers and we never intend to. Information we receive is used only
by us for marketing purposes. For example, we send out an e-mail update twice a
month to keep our customers informed of new products and specials. If
you would like your email address added to this list please let us
know. If you are receiving these emails and wish to have your address
removed please let us know and we will do so immediately.
RETURN/ EXCHANGE
POLICY
Defective products: We
will accept returns of defective product for replacement for up to 90
days after the date of the invoice.
All returns do require a return authorization number (contact
us for an RA #). The cost to ship the product back to Cutting Edge
will be paid by the customer. For
your protection we recommend that they be shipped with tracking
information and insurance*. If
it is sent by postal service, use delivery confirmation and insure the
package. If going by UPS
you can use regular ground service.
Insurance is not needed unless the shipment exceeds $100 in
value. The cost to ship the replacement product(s) will be paid
by Cutting Edge. Please test the product before returning to
us. Many items shipped back to us as defective work fine; some
after doing something as simple as putting in new batteries. If
an item is returned to us and found to be working the customer will
have to pay shipping charges to get it back. Also, the
item, all accessories that come with it and the original
packaging must all be sent back or a fee may be applied.
Exchanges: We
will accept product back for exchange within 30 days after the date of
the invoice with a 15% exchange fee.
Please note that this does not apply to all of our products.
Certain items can not be exchanged.
Each product returned for exchange must be in its original
condition and ready to go back on the shelf or a higher fee may be
applied. This includes the
item and its packaging. For
example, make sure that there are no price stickers (or residue from
where they have been removed), or tags on the unit or the packaging.
All exchanges require a return authorization number (contact us
for an RA #). The cost to ship the product back to Cutting Edge will
be paid by the customer. For
your protection we recommend that they be shipped with tracking
information and insurance*. If
it is sent by postal service, use delivery confirmation and insure the
package. If going by UPS
you can use regular ground service.
Insurance is not needed unless the shipment exceeds $100 in
value. The cost to ship the new product(s) will be paid by the
customer.
Returns: We
will accept product back for a refund within 30 days after the
date of the invoice with a 30% restocking fee.
Please note that this does not apply to all of our products.
Certain items can not be returned.
Each product returned must be in its original condition and
ready to go back on the shelf or a higher fee may be applied.
This includes the item and its packaging.
For example, make sure that there are no price stickers (or
residue from where they have been removed), or tags on the unit or the
packaging. All returns
require a return authorization number (contact us for an RA #). The
cost to ship the product back to Cutting Edge will be paid by the
customer. For your
protection we recommend that they be shipped with tracking information
and insurance*. If it is
sent by postal service, use delivery confirmation and insure the
package. If going by UPS
you can use regular ground service.
Insurance is not needed unless the shipment exceeds $100 in
value.
*Please note:
Do not ship pepper spray or the Kitchen Fire Extinguisher (KFE)
by any overnight service or by priority mail.
Use UPS regular ground service, or parcel post with the US
postal service.
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